Frequently Asked Questions
Everything you need to know about our signature blends and service.
How should I store my Smith Teamaker tea to keep it fresh?
To maintain the delicate essential oils and flavor profiles, store your tea in a cool, dry, and dark place away from strong odors. Our signature cartons and airtight tins are designed to protect the tea from light and moisture.
Do you offer international shipping?
Yes, we ship our full-leaf teas and gifts globally. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your tea sachets compostable?
Absolutely. Our signature roomy sachets are made from a plant-based material that is fully compostable. We are committed to sustainability from the garden to your cup.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on tea. However, if you are unsatisfied with your order or if it arrived damaged, please contact our team within 30 days and we will make it right.
How can I track the origin of my specific batch of tea?
Every carton features a unique batch number. You can enter this number on our website's 'Batch Search' page to see the specific harvest dates, origin details, and the teamaker who blended it.
Do you offer wholesale opportunities for cafes and restaurants?
Yes, we partner with select businesses that share our passion for quality. Please visit our Wholesale page to submit an inquiry and our partnership team will be in touch.