Returns & Exchanges

At Steven Smith Teamaker, we strive for perfection in every cup; if your order does not meet your expectations, please reach out to us within 30 days of purchase for a resolution. Due to the perishable nature of our artisan teas, we cannot accept returns on opened products, but we are committed to ensuring you find a blend you love.

Return Process

• 1.
  Contact Smith Support

  Email our team at [email protected] with your order number and the reason for your request to initiate a return or exchange.

• 2.
  Verification and Approval

  Our team will review your request to ensure it meets our quality standards and safety guidelines for food-grade products.

• 3.
  Pack and Ship

  If your return is approved, securely pack the unopened items in their original packaging and use the provided shipping label to send them back to our Portland atelier.

• 4.
  Refund Processing

  Once we receive and inspect your returned items, we will process a refund to your original payment method within 5-7 business days.